Providing education and setting expectations are important to successful patient onboarding of...
Providing education and setting expectations are important to successful patient onboarding of remote health monitoring systems and to their effective usage. To ensure the short- and long-term feasibility of a remote patient home monitoring system, patients must not only agree to be onboarded but also remain engaged to use the device over time.
Why is it important to create a good experience for patients when onboarding them to the remote health monitoring program?
When information is easily and accurately provided, it reduces a large portion of guesswork and stress for both the patient and provider. The easier you make the remote patient monitoring technology for patients, the more likely they will stick to your remote patient health monitoring system recommendations.
Tips For Successful Onboarding Of Patient To Remote Health Monitoring
Select Devices That Are Easy To Use
The quality, accuracy, and ease of use of remote patient monitoring devices you supply to your patients will play a massive role in the success of your program. The most common remote patient devices include a blood pressure monitor, pulse oximeter, glucose meter, weight scale, and smartwatch. Your remote health monitoring system should have seamless integration of these wearables, devices, and mobile applications.
Explain To Patients The Benefits of RPM
Improves access to care
Remote patient monitoring closes the barrier of access to health care by providing care to patients when and where they need it. Remote health monitoring technology can be used to reach patients in isolated areas with a specialist whom they otherwise would not have had access. Another RPM benefit for patients is that it serves as a great way to decrease appointment breaches.
Faster Access to Better Patient Data
Remote health monitoring devices provide healthcare practitioners with faster access to accurate patient data. Devices such as blood pressure monitors, pulse oximeters, glucose meters, etc, when incorporated into the remote patient health monitoring system help provide faster diagnoses and facilitate timely treatment plans.
Improves patient experience and satisfaction
Remote patient monitoring removes the burden of hospital admission or visits, allowing patients to receive efficient and seamless care from the comfort of their homes.
Improves the clinician-patient relationship
A remote patient monitoring system benefits patients and clinicians by providing more opportunities for communication, thereby fostering the patient-provider relationship and improving patient loyalty and satisfaction. It provides patients with the comforting notion that their healthcare provider is regularly watching over them.
A higher quality of healthcare
With 24/7 monitoring, a remote patient health monitoring system also offers an exceptional way of tracking crucial patient data, giving healthcare providers better insight into each patient’s condition at any time. For patients with chronic illnesses who may be worried about their future, being treated by doctors and clinicians who are prepared and better informed to come to their aid with immediate action can be a big source of comfort.
Greater availability of healthcare in rural communities
People who live in underserved communities are more likely than metropolitan residents to die prematurely. Apart from extending clinical care to their residents, remote patient health monitoring systems also lets patients and physicians connect in actual time. For some patients, this is not just an easy way to access care, but the only available option.
Prevents the spread of infectious diseases in hospitals
With remote patient health technology, patients do not have to visit the clinic or hospital where they are likely to contract an infection. Remote patient health monitoring eliminates the risk of unnecessary exposure, especially for the elderly and those who are pregnant, chronically ill, or immunocompromised.
Helps patients improve care plan adherence
For a range of patient populations, including those experiencing multiple chronic comorbidities, COVID-19 infection, maternal and child needs, post-surgical recovery, malignant neoplasms, and geriatric-related conditions, remote patient monitoring benefits patients by providing readily available, and easy-to-use devices to manage their condition.
Reduces patient expenses and improves work productivity
Another important rpm benefit for patients includes being able to avoid the costs of an in-person visit when healthcare via RPM is provided. Patients avoid the inconveniences and expenses of parking, childcare, traveling, and taking time off work.
Educating Patients On Using Their Remote Health Monitoring Devices
When onboarding patients into a remote health monitoring program it’s important they comprehend what is required to set up, how to make use of their rpm devices, and where to go for technical assistance. If there is any difficulty or ambiguity in setup and usage, patients may quickly get frustrated and opt out of the program.
Be sure data is transferred to the dashboard
Obtaining health data is important in a remote patient monitoring system. Patient-generated health data should be logged in the app and transferred continuously in real-time to the clinician’s dashboard. Detecting early health anomalies is critical for health promotion and disease prevention. To provide optimum rpm benefits for patients, data collection must be on time to recognize health conditions at very early stages, when treatment is most effective and gives better results.
Provide appropriate patient support
It is important to provide appropriate patient support because patients of all technological literacy want to know what a remote patient health monitoring system is, how it works, whether it’s secure, how it helps them, and what to do if they encounter any problems. Though many patients are proactively seeking technology to help them manage their health, proper patient support is needed to onboard them.
Remote patient monitoring is a technology used to monitor patients outside of preclinical settings, such as in a remote area or at home, which may decrease healthcare delivery costs and increase access to care.
Remote patient monitoring devices can range from handheld medical equipment to online systems that allow patients to input data. Examples include:
- Heart rate or blood pressure monitors
- Glucose meters for patients with diabetes
- Caloric intake or diet logging programs
- Surveillance monitors can locate geriatric patients with conditions like dementia and alert clinicians of an event like a fall.
- At-home test kits can keep drug abuse patients in check and on track with their goals.
- Remote infertility treatment and monitoring.
The first steps after patients' onboarding to a remote health monitoring program
After successfully onboarding patients to a remote health monitoring program, here are a few things to do.
Closely monitor Patients On RPM
A patient who has trouble mastering new technologies may badly need remote patient monitoring but may abandon it if the platform or device is not user-friendly. Make sure to section your training programs to be able to indulge all learning curves in each group. Some will prefer instructional videos, workshops, or brochures. Do whatever will enable patients to embrace remote patient health monitoring and comply with their remote care plan.
Managing patient data
Receiving, evaluating, and following up on data from wearable devices can be challenging after patient onboarding. If the company is not well-equipped, it can lead to failure to detect, monitor, or miss diagnoses. It is important to set up a remote monitoring system that allows reliable and secure data transmission into the system in the patient’s medical record.
Staffing requirements to support alert monitoring
Providers must establish a process overseen by a designated and qualified healthcare team to monitor, regulate and quickly respond to all incoming remote patient monitoring data and alerts.