As the commercialization of healthcare has more would-be patients comparing the offerings, ratings,...
As the commercialization of healthcare has more would-be patients comparing the offerings, ratings, and facilities of medical and care providers, it is increasingly important to deliver patient satisfaction. In a different time and place, patient satisfaction was measured by accessibility – how close is the office, is there someone there to answer the phone?
Now, families and potential clients are looking for more. There are simply too many options to choose a provider based on proximity and availability. Brent Lang, Chairman and CEO of Vocera and a member of the Ai2 Advisory Board, believes that the business fundamentals of Southwest Airlines founder, Herb Kelleher, are particularly relevant to the changing healthcare landscape.
For many years, healthcare was focused on the triple aim better patient experience, lower costs, and higher quality. To that, Lang adds staff resiliency and worker engagement – which is at its peak when the company's goal is not just financial sustainability but sustainable in how it serves society and community. It turns out that turning the triple aim into the quadruple aim, by adding staff resiliency, is the underpinning of success across the other three.
This idea around staff satisfaction and resiliency was one that Kelleher strongly believed in. Company culture must mirror the environment that the company seeks to create in the marketplace – which means developing ways to serve employees. Without a resilient staff, one that can meet demands without being overburdened and that can continue to serve in their role for years – or even decades – companies fail to achieve that goal.
Your people come first, and if you treat them right, they'll treat the customers right. – Herb Kelleher
In the healthcare industry, front-line workers (hospital nurses, certified nursing assistants, home health care nurses, and home caregivers) grapple with cognitive overload abuse spurred by interruption and alarm fatigue. These workers are constantly bombarded with alerts and alarms that leave them lost in a sea of data and struggling with cognitive overload. As a result, they cannot effectively handle the human aspect of their jobs – serving people.
Time to Let Technology Handle the Data While People Care for People
CareMate, a comprehensive remote patient monitoring and reporting solution, is designed to reduce alarm fatigue by delivering intelligence instead of data. Just as Vocera filters out unwanted alerts and alarms in a hospital environment to allows caregivers to work more effectively, reduce stress levels, and ultimately, stay in their jobs longer, CareMate uses artificial intelligence to sort through patient monitoring data in the home or aged care environment. In short, it enables caregivers to triage their time and do a better job of focusing on the most urgent needs
In addition to daily reports, CareMate gathers all of the data captured by the CareMate device (and other connected, Bluetooth-enabled devices) and puts it through a cloud-based analytics engine. Applying machine learning and AI to answer the 'urgency question' limits data presentation to only the most important results. In the hour-by-hour healthcare world, caregivers need the quick, at-a-glance information displayed on the CareMate dashboard, which dynamically updates in response to monitored data.
The CareMate remote patient monitoring solution sorts through big data sets to determine the impact of the data giving caregivers the bandwidth to provide hands-on care. The solution is uniquely capable of using previous data points (trend analysis) to highlight the care team's most important data.
How Will More Hands-On Time Impact Your Facility?
When nurses and caregivers have streamlined data access, there is more time to care for patients, which can lead to smaller staff and greater profitability while improving patient safety. In some facilities, teams of nurses or analysts sit in call centers monitoring data points. CareMate's cloud-based analytics engine monitors data intelligently to reduce the need for additional oversight and give those in the field or on the floor more time to spend patients and less time churning through reports.
Home care and home health care teams can rely on CareMate as a differentiator in an often overcrowded marketplace. Family members have real-time access to their loved one's vital statistics and fall detection alert, and the peace of mind that comes from knowing that the patient's health data is continuously monitored.
CareMate also provides an opportunity to generate new income streams and improve staff satisfaction by eliminating nuisance alarms and enabling facilities to attract and retain talent. As companies begin to emphasize the environmental, social, and community impact of their products, employees are increasingly attracted to organizations that promote engagement. Implementing products that reduce stress, improve quality of care, and have a profound human impact are incredibly motivating for both employees and partners.
Healthcare facilities and agencies that seek to increase profitability, improve patient satisfaction, reduce costs, drive staff resiliency, and advance the quality of care turn to solutions like CareMate that provide immediate gains and the foundation for the future of AI-driven healthcare.